General scope: This document sets out product-specific service terms that supplement the general Terms of Service, AUP, and other applicable documents. By ordering and using the service, the customer accepts the following supplementary terms in relation to this product.
Scope of Service
This document applies to business email hosting, webmail, and associated sending infrastructure.
1. Sending Rules
- Unsolicited bulk email, sending to purchased lists, and spam are prohibited.
- Sending volume, bounce rate, complaint rate, and anomaly signals may be monitored by the system.
- Where SMTP abuse or account compromise is detected, sending may be temporarily suspended.
- Marketing and bulk email must be sent only to lists where recipients have given prior explicit consent. The customer is obliged to comply with applicable marketing communications legislation in the jurisdiction of their target audience.
Hourly sending limits, maximum recipient counts, and bounce/complaint thresholds are stated on the product or plan page. RYSTAT may update these limits in order to protect IP reputation and maintain the health of the shared infrastructure.
2. Reputation, Blacklists, and Delisting
Maintaining email IP reputation is critical for all customers.
- Accounts engaged in activities that cause blacklisting may be suspended.
- RYSTAT monitors major email blacklists (Spamhaus, Barracuda, etc.) at regular intervals.
- In the event of a customer-caused blacklisting incident, RYSTAT will initiate the technical delisting process; however, the delisting decision rests with the operator of the relevant list. The customer is expected to correct their sending practices and implement appropriate security measures.
- Blacklist issues arising from the customer's own IP block or domain name, independent of RYSTAT's infrastructure, are the customer's responsibility.
3. Security and Configuration
- DNS record responsibility: Adding SPF, DKIM, and DMARC records to the domain's DNS is the customer's responsibility. RYSTAT provides the required record values in the setup documentation.
- RYSTAT-managed configuration: For managed email packages, RYSTAT manages the DKIM signing keys and SPF references for its own infrastructure; the customer is only required to perform the DNS delegation.
- Weak passwords, account compromise, forwarding abuse, and unauthorised access fall within the customer's security obligations.
- Suspected account compromise must be reported immediately to security@rystat.com.
4. Quota and Archiving
When an account quota is full, incoming messages may be rejected or held in a queue; in such cases, a "mailbox full" error is returned to the sender.
- Quota limits are stated on the product or plan page.
- Long-term email archiving, legal retention obligations (e-discovery, accounting records), and independent backups are the customer's responsibility.
- Upon service termination, email data may be permanently deleted within 30 days of the termination notice. The customer must export their data within this period.